We dont have return and refund unless the the item you received is wrong or damaged or defective for which we will need video proof of unboxing time and it should be infomed within 24 hours of package delivered time. Exchange is possible but it depends on stock availability and you have to ship the item that you want to exchange back to us yourself here at this address – Name : Vitsi Address: Flat no. 002 , ground floor, daffodil pride apartment, Logos street, R.S palya, kamanahalli, Bangalore 560033, Mobile no. 8296098921. After we receive the item back, We will charge 150 for reshipping the new item.If the same item is not available in other piece or sizes then you can get something else from available items or from our new drop in the future but you need to dispatch return to our address within 24 hours of delivered time if agree on this exchange.